Responsible Gaming
Gambling Should Be Entertainment
At Hellspin, we believe gambling should only be viewed as a form of entertainment, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to understand that the odds always favour the house. Please gamble responsibly and within your means.
Age Verification
Gambling is only permitted for individuals who are 18 years of age or older in Australia. We are committed to preventing underage gambling and reserve the right to verify the age of all players. If you are under 18, please do not attempt to access or use our services.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem. Please seek help immediately:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money intended for essential expenses (rent, bills, food)
- Experiencing mood swings or irritability when unable to gamble
- Spending increasing amounts of time or money on gambling
- Neglecting work, school, or personal relationships due to gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Lying to others about the extent of your gambling
- Feeling unable to stop or control your gambling
Self-Help Tools & Responsible Gaming Features
Hellspin offers the following tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Restrict the maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Voluntarily exclude yourself from accessing your account for a set period (ranging from days to years)
We encourage you to use these tools proactively. If you need assistance setting these limits, please contact our customer support team.
Support Organizations in Australia & Globally
If you or someone you know is struggling with problem gambling, the following organizations provide confidential support and resources:
Australia
- Gambling Help Online – Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
United Kingdom
- GamCare – Free support, counselling, and resources for problem gambling
Website: www.gamcare.org.uk - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council – Information and support resources
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and resources
Website: www.ncpgambling.org
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – German federal health education centre providing gambling addiction support
Website: www.bzga.de
If You Need Help
Problem gambling can have serious consequences on your financial, mental, and physical health, as well as your relationships. If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support—trained professionals are available to assist you confidentially.
Contact one of the organizations listed above, speak with your healthcare provider, or reach out to our customer support team. We are here to help you maintain a safe and responsible gaming environment.